Returns + Exchanges
All returns and claims must be authorized by UTTARA by email. Your returned items must arrive at our office it was ordered from no later than 14 days after your delivery date. You may receive refund or a store credit of your purchase price before shipping costs once the item has been returned in its original condition. If out tester proofs that the items were used or altered will not be accepted (only for the purpose of fitting). The item will be send again to the customer, with no special warning. We are not responsible for returned items lost in the mail, customs, so please collect your tracking information and insure the package for good measure. In extra europa please be sure you declare RETURN FOR GOODS - free of cost. Always send your invoice and order number with the return.
After we receive the items, allow 1-7 business days for refund to post.
For returns instructions please contact us at: firstname.lastname@example.org
CANCELING ORDER BEFORE SHIPPING
You may cancel any order, provided it has not yet been shipped. Just send us a email and the cancellation will be free of charge. If cancellation was not possible, the products will be delivered to you, which you will need to refuse upon receipt. The products will be returned to us and your money will be refunded (only when we receive them).