Shipping + Handling

Prices, Payments and Security


All prices at UTTARA online are presented in EUR €. The final price is fixed and will be charged in EUR €. The price presented for each product does not include the transport costs of the same, but includes the VAT rate applicable in Portugal (23%).


All transactions are encrypted and 100% secure.

UTTARA online accepts the following credit and debit cards:

  • Visa;
  • MasterCard;

When placing an order, the value of the same will be captive in the user's card account in favor of UTTARA online.

Payment will be debited to the user's card account at the time the items are dispatched. All transactions carried out at UTTARA online will be redirected to a secure online banking system, provided by Redunicre (, which accepts payments with Visa, MasterCard and American Express cards.

Redunicre is certified for VISA (Verified by Visa) and MasterCard (Secure Code) 3D Secure protocol implementations, and all information is encrypted through the SSL / TLS system, which prevents unauthorized access to card details. UTTARA online does not store any card numbers or any kind of information related to the payment act.

UTTARA online advises users to use the Ecommerce PINs provided by Verified by Visa and MasterCard SecureCode.
For more information, please visit the websites, and

PAYPAL UTTARA online accepts payments through PayPal accounts.


Orders are processed and shipped within 1 business days of purchase unless otherwise noted in the product name (please note if you are buying something in pre-order). If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date. You may request multiple shipments in this scenario to receive your other items sooner by contacting
To check the cost to your country please go to check-out.


Once your order has been processed you will receive a tracking number and details via email. The average transit times are as follows (please consider extra time from your customs check and don't forget that if you choose a article in pre-order, this time is only after shipment):
  • Portugal: until 7pm of the next day   
  • Portugal Express: until 12pm of the next day
  • Açores & Madeira: 1-2 working days
  • Spain: until 7pm of the next day
  • Spain Express: until 12pm of the next day
  • Other Countries: contact
We are based in Portugal (Europe), so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. For countries from European Union no charges or customs costs aplies. 
Please double check all personal and postage details when completing your order as UTTARA does not take responsibility for missing packages (phone number, correct email, door number, ...).